Lilian provided a professional service. Everything was as advertised. Her customer service skills were excellent and consistent. The process of creating my logo was well organized. I very clearly listened too. I always felt my requests or ideas were appreciated and included. Being able to do multiple drafts and reviews were important to me. Communication was by email and it was just as effective as face-to-face in my opinion. I will be continuing the development of my company with Lilian.