Terms & Conditions

1. Scope

These Terms & Conditions apply to services provided by:

helloNira
operated by Lilian Nira dos Anjos de Oliveira
Reckhammerweg 12
45141 Essen
Germany
Email: info@hellonira.com

helloNira provides strategic positioning, brand direction, messaging, web development and related digital services for artists and creative professionals.

2. Services

helloNira offers strategic and digital services that may include:

• artist positioning
• buyer and audience analysis
• brand direction
• messaging
• portfolio strategy and implementation
• professional website development
• customer journey strategy
• landing page development
• lead-capture structures
• social-media-to-website funnels
• tracking and measurement setup
• marketing strategy and roadmaps
• other related services agreed with the client

The website may present service packages including:

The prices displayed on the website are starting prices and are not, by themselves, an offer to enter into a contract.

The final scope, deliverables, timeline and price are agreed individually with each client.

3. Enquiry and contract process

The helloNira website does not provide an automated checkout for the service packages.

The typical process is:

1. Initial enquiry
2. Consultation and project discussion
3. Individual proposal or quotation
4. Client acceptance
5. Contract confirmation
6. Payment
7. Project commencement

Submitting an enquiry through the website does not create an obligation to purchase services.

A contract is formed only when the parties have agreed on the specific services and applicable terms in writing.

4. Individual project agreement

The individual proposal, quotation or service agreement may specify:

• project scope
• deliverables
• timeline
• fees
• payment schedule
• number of revisions
• client responsibilities
• third-party costs
• intellectual property and usage rights
• cancellation or termination conditions

Where an individual agreement contains terms that differ from these Terms & Conditions, the individual agreement takes precedence for that project.

5. Client cooperation

The client is responsible for providing information, content, materials, approvals, access credentials and other cooperation reasonably required for the project.

Delays caused by missing information, materials, approvals or access may affect the agreed project timeline.

The client confirms that any materials supplied to helloNira may legally be used for the agreed project purposes.

6. Third-party services

Projects may involve third-party platforms, software, hosting providers, domain registrars, website tools or other external services.

Third-party services are subject to their own terms, fees and privacy policies.

Unless explicitly included in the individual project agreement, third-party subscription, licensing, hosting, domain or usage fees are not included in helloNira's service fees.

7. Payment

Payment terms and payment deadlines will be specified in the applicable proposal, quotation or service agreement.

Invoices are payable by the deadline stated on the invoice.

8. Changes to project scope

Requests that materially change the agreed scope may result in additional fees and/or an adjusted project timeline.

Additional work will be discussed and agreed with the client before it is carried out.

9. Intellectual property

Ownership and usage rights relating to project deliverables will be defined in the applicable project agreement.

Unless otherwise agreed, helloNira retains ownership of its pre-existing methods, frameworks, processes, templates, tools and know-how.

Third-party assets, software, fonts, stock materials and other licensed resources remain subject to their respective licence terms.

10. Portfolio use

Unless otherwise agreed in writing, helloNira may reference completed projects in its professional portfolio and communications.

Confidential information will not be disclosed.

Clients may request confidentiality for a project or specific information.

11. No guaranteed business results

helloNira provides strategic, creative and digital services but does not guarantee specific business results, revenue, sales, audience growth, leads or other commercial outcomes.

Results depend on factors including the client's market, offer, execution, audience, budget and external conditions.

12. Cancellation and termination

Cancellation and termination conditions will be specified in the applicable project agreement.

Mandatory statutory rights remain unaffected.

13. Consumer rights

Where a client qualifies as a consumer and the contract is subject to statutory consumer protection provisions, mandatory consumer rights apply.

If a statutory right of withdrawal applies to a contract concluded at a distance or off-premises, the client will receive the legally required withdrawal information and, where applicable, the withdrawal form.

Nothing in these Terms & Conditions is intended to restrict mandatory statutory consumer rights.

14. Liability

helloNira is liable in accordance with applicable statutory law.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.

This includes, where legally applicable, liability arising from injury to life, body or health and liability for intentional or grossly negligent conduct.

15. Governing law

German law applies, subject to mandatory statutory consumer protection provisions where applicable.

Where the client is a consumer, mandatory consumer protection rules of the country in which the consumer has their habitual residence may apply where required by law.

16. Changes to these Terms

The version applicable to a project is the version agreed at the time the relevant contract is concluded.

These Terms & Conditions may be updated for future projects.

Last updated: September 2026